Thanks, 18-05-2023 Solved: Mail server not responding - BT Community You will need to reach out to your email provider for assistance as it sounds like the problem is on their end. Re: Move email address to another BTID - BT Community, on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Could it be expecting something under "IMAP path prefix"? Last Thursday, I stopped receiving email from my @btinternet.com account. Terms | 22h27, Hi Neil, thanks but unfortunately I only have access to public wifi until I get back to UK. Customer: Internet connection looks ok and I use BT as a mail client JA: Are there any antivirus or firewall settings that could block you from receiving mail? We have some steps for you to try if you experience any problems while setting up BT Email on your Apple device or Apple Mail. Btinternet.com (BT Mail) IMAP Settings - BitRecover 18h00. 15h21. on What are the settings that you are using (ex. Hi@ronnieturner, welcome back, and sorry that you're getting this error with your email account. New York, Unsolicited bulk mail or bulk advertising. Send yourself a test email. If a successful log in to your webmail shows that your password is correct, you may need to delete your email account and then set it up again. Just wondering if anyone could help to get this issue resolved? Not receiving @btinternet email - Microsoft Community Now in Cancun and cannot access emails via iPhone. Help with setting up email on iPhone, iPad or iPod touch >. 15h10. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To start the conversation again, simply Sorry for the recent problems accessing your mailbox. I have check the password is correct I have deleted the account and added it again but I am still not able to access my email via the email icon - this is really inconvenient as many apps send emails to my bt email to enable me to access them - please can I ask if anyone can help me to sort this out, call - edited Also see here for BTs settings: https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers, Jan 30, 2020 7:24 AM in response to AndyBeveridge. 08-11-2021 In which case can you answer the same questions that were asked to the OP of this thread and post the answers in order to try and establish what the problem may be. JA: How's your Internet connection? Im having this issue following holiday in Vegas. A forum where Apple customers help each other with their products. I dont have a BT account as suchjust retained my email address a couple of years ago. Check your email account settings on the web, then try again.". 18-05-2023 Downdetector only reports an incident when the number of problem reports is significantly higher than the . 10:00 AM. in. 08-11-2021 Future US, Inc. Full 7th Floor, 130 West 42nd Street, emails sent from iPad dont appear in the sent box on the iPhone and vice versa. the problem only arose in the last week. 22h58. XML. For some reason my iphone isn't getting my AOL mail but my IPAD IS.Im getting a message on iphone --the mail server imap.aol.com is not responding. Sorry for the recent problems accessing your mailbox. on I can receive mail addressed to my bigpond address anywhere but now find I can only send mail from my gmail and iCloud addresses. Receiving the message 'the mail server mail.btinternet.com is not responding'. You'll get an email from a 'MAILER-DAEMON' or a 'Mail Delivery Subsystem' with a subject like 'Failed Delivery' or similar. All was well until about a week ago, I have deleted the account several times but have great problems adding the email account frequently seeing BT server not responding. I can access it via the BT webmail page. Can anyone help please. All postings and use of the content on this site are subject to the. Next, from the File menu select New > Mail Account, then enter the email settings outlined below. only. You can then enter these settings in the appropriate fields in the Accounts section of Settings on your iPhone or iPad. Cannot get mail the mail server "mail.btinternet.com" is not responding, verify that you have entered the correct account info in mail settings" . Ive tried searching other answers in the community but still no luck. 1 2 3 4 Frequently Asked Questions Here are some frequently asked questions for Btinternet.com with their answers Contents What's the difference between IMAP and SMTP? Email and text messaging stopped on my s10, "Connected Without Internet" Issue on Airplanes and Public WiFi, Incoming Mail Server: mail.btinternet.com, Port: 993 (this should be automatically populated if you tick the SSL Encryption). iOS 14 Review What's new in iOS 14 Updating your iPhone ultimate guide iOS Help Guide iOS Discussion, Our news, reviews, opinions, and easy to follow guides can turn any iPhone owner into an Apple aficionado. Mail server not responding. I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. 10-11-2021 You can contact us by email at [emailprotected] with questions or suggestions. Click Continue. or any email program, such as Windows Mail, Eudora, Mailbird, KunoMail, etc. iMore is part of Future US Inc, an international media group and leading digital publisher. Can I move my BT Email address to another account. 12-03-2019 I've rebooted twice and reinstalled Office 365 without . If your IMAP client supports it, we recommend you also set up the following folders: Port: 995 (this should be automatically populated by selecting the SSL encryption), Username: your email address including the @btinternet.com or @btopenworld.com part, POP from folder: by default, POP will pull emails from your inbox, Outgoing Mail Server: mail.btinternet.com, Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check), How do I set up BT Email on my computer or mobile device? I have a similar problem on my adroid phone which sugges4ts to me it is a BT issue; but not an expert in thse matters. Refunds, This site contains user submitted content, comments and opinions and is for informational purposes Albie4464, User profile for user: I'm having this issue following holiday in Vegas. They will do this by posting on this thread. I know it exists because I can pick it up on ios and via BT Webmail. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone Re: Move email address to another BTID - BT Community, on Tap on a new SMTP server connected to the service you're using (Gmail servers will look like 'smtp.gmail.com'). Keithwill1 Aspiring Contributor on 27-03-2020 15h12 2,066 Views Message 1 of 6 Mail.btinternet.com problems Hello i have been unable to access my email on either my iPhone or iPad since yesterday morning. However, since about 6 or 8 weeks ago, I have been unable to send mail from my bigpond address at home as well. EDIT: I note that you were given a BT Premium email account for free in 2018. 08-11-2021 emails sent from iPad dont appear in the sent box on the iPhone and vice versa. - last edited Thank you for taking the time to chat with me today. in. Cannot get mail the mail server "mail.btinternet.com" is not responding Connecting to your BT Internet and Mail services should be without problems most of the time, although some would disagree after receiving a lot of issues with BT . in, If you are using IMAP then the IMAP should IMAP. Set up your BT Email | How to access your email | BT Help 14h20. Up until 1 week ago I could access my BT email via the icon on my iPhone. I have no problems on my PC using Windows Live mail or my Android phone. BT Yahoo Email down or problems, Jul 2023 | Product Reviews Unfortunately this is a problem with BT and would have to be resolved by them. If everything works fine in webmail, you may need to check your program settings. Why when all is well on Windows and Android, the problem is only on the iPad. Copyright 1995-2023 All Rights Reserved. Many customers find the BT community forum is a great way of getting help. 06:34 PM Keep me signed in. Once it had been changed, we can no longer get BT mail on the iPad or iPhone. User profile for user: I have been unable to use my bigpond email to send mail when I have been at other peoples houses but, until recently I have not had a problem when at my own house. Just check all settings in your email account are correct, Port: 995 (this should be automatically populated when you tick SSL Encryption), SSL Encryption: Enabled (but not STARTTLS), Username: your email address including the @btinternet or @btopenworld.com part, POP from folder: By default, POP will pull emails from your Inbox, 29-01-2020 Is that the account that you are using? It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 08-11-2021 Any link to or advocacy of virus, spyware, malware, or phishing sites. Try accessing webmail via a browser rather than a mail app. I have contacted BT and because my email works perfectly well on my laptop etc they say that it is not their server that is the problem and must be a setting in my iPhone. 1-800-MY-APPLE, or, Add an email account to your iPhone, iPad, or iPod touch - Apple Support, https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers, Sales and 14h53 Worked fine up til Friday ( had been there for 6 days already) so was working ok on different networks (both Wi-Fi and 4g). If you don't do this, you won't be able to send emails. Looks like no ones replied in a while. Ive been unable to access emails since Friday. [RESOLVED] Can't Connect to Outgoing Server Settings - SMTP QuickPost, call 14h53 The server is the same for POP3 and IMAP. I too have this issue but only on my iPad and iPhone - emails on My BT but not transferring onto phone. I have notified the moderators of the forum about your problem. Help > Create new Email address >. An Apple user for almost 20 years, he spends his time learning the ins and outs of iOS and macOS, always finding ways of getting the most out of his iPhone, iPad, Apple Watch, and Mac. on Incoming Mail Server: mail.btinternet.com, Port: 993 (this should be automatically populated by selecting the SSL encryption), SSL Encryption: Enabled (but not STARTTLS), Username: your email address including the @btinternet or @btopenworld.com part, Password: your btinternet or btopenworld password. If possible can you try an alternative connection, also if you haven't tried already I'd also recommend using the BT email app to see if you can access this way? BT Email - best practices for postmasters and senders of email. Take a look at the top-left (iPhone 8 or earlier) or top-right (iPhone X) corner of your phone to make sure you've got an active cellular connection, Wi-Fi connection, or both. 22h41. They are very busy at present so it can take up to 48 hours for them to contact you. A forum where Apple customers help each other with their products. Yes have tried on 4g and was actually in Tenerife when this happened. 08-11-2021 This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. omissions and conduct of any third parties in connection with or related to your use of the site. Thanks. 11-03-2019 Email Login Page - BT Charter IMAP server not responding - Microsoft Community HTML | 1 Are you using the stock email client or another client? Now in Cancun and cannot access emails via iPhone. 08-11-2021 If you are not a BT Broadband customer or paying for your email through a BT Premium email account your email account will either have been deleted by BT of at best "downgraded" to the BTMail Basic account. on I can no longer access my BT mail on my ipad. BT down? Current problems and outages | Downdetector The iPad is one of the first and no longer gets any updates and states that IOS 9.3.5 is up to date. Then click "not Yahoo" and select IMAP. 08-11-2021 29-01-2020 Verify that you have entered the correct . Email Settings for Talk21.com - Postbox You might need to check various settings for your afflicted email account. Re: Mail Server not responding. The error message says the email server mail.btinternet.com is not responding verify that you have entered the correct account info in mail settings. I haven't chaged my password or any other details. I dont have a BT account as suchjust retained my email address a couple of years ago. Any email service provider or file format can be used to download or save emails as a backup. If you need to connect to Wi-Fi or manage your connection, you'll want to follow this guide for setting up and dealing with Wi-Fi on your iPhone or iPad. NY 10036. We have recently had security issues on a BT account, so everything had to change. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for following the journey to reset your password - I am really pleased that you have access again and that this is sorted out. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Phil0124. Users can send us an email at [emailprotected] with their comments or suggestions. BT Email server settings | BT Help in. Aug 6, 2019 9:04 AM in response to Albie4464, Aug 6, 2019 10:49 AM in response to QuickPost. BT ID or Email address. Just wondering if you had any luck getting this resolved? But even though it's easy to use and a fine, barebones email app, problems can still arise. Email Login Page I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed. You can download it from the Apple store on this link. 1 2 3 Next All forum topics Previous Topic Next Topic irishrover46 Beginner on 02-12-2019 8h23 6,455 Views Message 1 of 25 Re: Mail.btinternet.com not responding I am receiving the same message on my mobile phone, however I am receiving emails without problem. 19h18, Im having the same issue following holiday in Vegas. Worked fine up til Friday ( had been there for 6 days already) so was working ok on different networks (both Wi-Fi and 4g). How to Fix connection errors in Mail for iPhone or iPad 09:55 AM It's not needed when you use SSL encryption and won't work. Is that the account that you are using? The email server mail btinternet com is not responding Ok, but after transffering the files, the files was hidden in mini galaxy, my next question is, how to save the files? I don't think so. >. 15h21. 19-11-2021 Username: your email address including the @btinternet or @btopenworld.com part. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone It can only be accessed using a web . 10:00 PM - Brad Aug 13, 2012 at 12:18 Outgoing: SMTP: mail.btinternet.com, Port:587, Security type:None. BT email | Fix a problem | BT Help The server decides how to respond. - ale Once they have read this they may be able to help. Conclusion: To obtain any information regarding the configuration or backup of a BT Mail webmail account. I'll go ahead and close this off from my side now that you have access again, as agreed. Look to see whether the Mail Server "type" is set to IMAP or POP. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! If an account keeps giving you trouble, you can always delete it, then add it again to your iPhone or iPad. As explained, your mailbox was showing as compromised. Apple may provide or recommend responses as a possible solution based on the information on So if you're going to regularly use webmail and an email client, we'd recommend using IMAP with SSL enabled. I have contacted BT and because my email works perfectly well on my laptop etc they say that it is not their server that is the problem and must be a setting in my iPhone. Are you checking your email from a browser or a mail client (e.g. On my Apple iphone email I am getting "Cannot get Mail, the mail server "mail.btinternet.com" is not responding. I have a recent problem with my email service. on Press CTRL + ALT + S to redirect to the Accessibility page. I cannot access any webmail either so that option is out too. You'll then want to add the email account back to your phone, which you can set up using this guide: If you've got any more questions about fixing connection errors in Mail, let us know in the comments. Thanks. Mail server 'mail btinternet.com' is not responding. - JustAnswer only. I'm having problems using my Apple device with BT Email I'll go ahead and close this off from my side now that you have access again, as agreed. 08-11-2021 We're aware of some problems with Apple devices (iPhones, iPads or iPods) where you're unable to send emails after changing your password. Doesn't work using just password. Yes have tried on 4g and was actually in Tenerife when this happened. Press CTRL + ALT + S to redirect to the Accessibility page. 1-800-MY-APPLE, or, Sales and To start the conversation again, simply I can still send bigpond mail from my Windows computer so it is presumably not a problem with the email account itself. Once there do you see your email account and if so, what type and status does it give? Can receive but not send emails - Android Enthusiasts Stack Exchange UK - how do you set up BT email on the iPad and iPhone? I hope you will be able to get this problem solved. It is common for some problems to be reported throughout the day. 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Using webmail? This is because if you set up your mobile device or email.. IMAP and POP are the protocols or technologies that enable you to download your email messages to your computer or device. Aug 6, 2019 10:52 AM in response to Albie4464. Any email service provider or file format can be used to download or save emails as a backup. Follow the steps here and make sure the account is correctly set up: Add an email account to your iPhone, iPad, or iPod touch - Apple Support. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue BT Email: I can't send or receive email | BT Help If you are not a BT Broadband customer or paying for your email through a BT Premium email account your email account will either have been deleted by BT of at best "downgraded" to the BTMail Basic account. on Multiple methods tested, Apple Watch Ultra 2 is coming later this year, with 3D printed parts, Five HomeKit devices to make your home safer, Experts reveal the exact time you should sell your iPhone, or risk losing 65% of its value, Here are the brand-new emojis coming to your iPhone later this year, Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Have you tried to access your email using a different network such as at a friends house or using a mobile device using 3/4g? Anyway, it works with my Windows Live Mail. UK - how do you set up BT email on the iP - Apple Community I have check the password is correct I have deleted the account and added it again but I am still not able to access my email via the email icon - this is really inconvenient as many apps send emails to my bt email to enable me to access them - please can I ask if anyone can help me to sort this out, User profile for user: Access your Btinternet.com BT Mail email with IMAP - Mailbird I cant see it at all on MyBTvery strange. It also asks for IMAP and SMTP usernames which have to be populated but not sure what these are. These messages are produced automatically and normally consist of two parts: the first contains the reason for the bounce; the second . 12:13 AM 12-03-2019 My iPad mail app is having problems with BT Email for the last week. I too have this issue but only on my iPad and iPhone - emails on My BT but not transferring onto phone. Incoming Mail Server: mail.btinternet.com. For a lot of people, the built-in Mail app on their iPhone or iPad is a perfectly fine way to get their email. The BTMail Email Backup Wizard allows users to save emails to a number of different file types, including CSV, PDF . 17h55. BT Email products | Types of BT Emails | BT Help. Receiving the message the mail server mail.btinternet.com is not responding. Tried to login via desktop but sends a verification code via email which I obviously cant access. Help with setting up your email >. Apple may provide or recommend responses as a possible solution based on the information Outgoing Mail Server: mail.btinternet.com. BT.com Log in I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. EDIT: I note that you were given a BT Premium email account for free in 2018. Users may have a number of inquiries concerning BTinternet.com Mail, such as How to establish BT Mail to iPhone?What are the proper Btinternet Mail IMAP Server settings?How to Setup Microsoft Outlook for Btinternet.com Mail? Help > Create new Email address >. - edited The BTMail Basic account can not be accessed using an email client/app. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. 08-11-2021 As explained, your mailbox was showing as compromised. I cannot access any webmail either so that option is out too. A user can set up many accounts on the desktop client program to access emails. I am in Australia and, apart from an iCloud email address, have two email addresses, a bigpond.com address and a gmail.com address.