. How does resort credit work? I would appreciate the information on the private transfer as well. Sarah seems to have a great grasp on the landscape and once I fill my wife in on the trip, I am sure to have more questions for her. If you are not going to offer vegetarians even BEANS (a staple of plant based eating), then you are pretty much losing them as diner. Our family has a Palace membership and we have traveled to several of the Cancun resorts. Hey Tina, YES I would absolutely make it your mission to visit here, it is absolutely stunning a lot different from Cancun its gorgeous and super easy to get to either on the ADO bus or private transport. The golf cart transport, which is available to guests from the lobby to lobby or to the golf course area/ spa area, has no special adaptation. My wife and I are already booked for a 5 night stay at the Moon Palace, Nizuc this coming January. If not, we can quote you. Hey Sarah Hello, Thank you for this review! The water park is our main reason for considering this resort and we would probably not choose it if the park was closed or not safe. Grand Passes are not available with Resort Credits. Moon Palace Full Comparison: Features and Amenities Price Packages Family Interests Check-In Time Amenities Family Activities For Mom and Dad Wheelchair Accessibility Resort Reputation Standout Features and Amenities The Grand at Moon Palace vs Moon Palace: The Bottom Line Quick Comparison The Grand at Moon Palace I like to check the weather forecast before we head there . This resort offers an elevated level of amenities and services for guests of all ages with features including 10 restaurants, ample bars and lounges, nine outdoor pools, five swim-up bars, a bowling alley, a fitness center, and a nightclub. Yes, its not far from the airport at all. What do they include? 36.5, Riviera Maya, 77500 Cancun, Q.R., Mexico, DayPass is your Country Club in Cancun, Mexico, {{dp.dp_childagefrom}} to {{dp.dp_childageto}}, {{dp.dp_kidagefrom}} to {{dp.dp_kidageto}}, {{review.user_fname.charAt(0).toUpperCase() + review.user_fname.slice(1)}}, {{food.charAt(0).toUpperCase() + food.slice(1)}}, {{sport.charAt(0).toUpperCase() + sport.slice(1)}}, {{water.charAt(0).toUpperCase() + water.slice(1)}}. Is it safe with Little kids we will have 9,7 and 4 year old with us. Im part of a team of agents here atPlayaDelCarmen.com. Ill have someone from our team reach out to you asap. Any advice would be appreciated. 1 Vote Hi there - Day passes for adults are approximately $100USD and for children 17 and under, they are approximately $50USD. We stayed 6 nights, got $150 in resort credits which were highly restricted (only $30 can be used at the spa) and subject to 20% fee to use them. If you are a golf group, we can help you book a group golf package, where the entirety of your resort credit can be used towards unlimited golf. There are no fees for the specialty restaurants. we are also concerned on the weather as it show thunderstorms our entire stay in May we are really hoping for some sunshine.But I guess thats not up to you lol, Hey Tina, which resort (with the beach) were you thinking of visiting from the moon palace? Heres a list detailing prices. What would be your recommendation for what we bring for money? Unfortunately my nephew and bride to be just booked their wedding in this place. Happy Friday! Equipment is provided. I read some review about the over charging pictures, but other than that, what are the other problems? I have been looking for the perfect all inclusive resort for about a month nowI have 2 kids (14, 10) and I think an all inclusive would be perfect since they love to eat constantly! I have read other reviews stating it it like 45 minutes? Sarah, are you still not recommending Moon Palace? Hi William please let me check for you and Ill report back later today, as I was informed that resort credit at Palace resorts had been terminated. Enjoy your trip, and dont forget if you need any help with tours, or transfers during your stay call us on our toll-free number . This awesome addition allows kids and adults to attempt surfing. However, if you do choose to upgrade to Grand, of course, you would have the waterslides at no extra surcharge which is always a bonus for keeping them entertained. Nothing to worry about. Up to 25%! Hi Michael, thats great news, you picked a great hotel! To our disappointments of review we read the beach at the Grand is not the best. Hi. Sarah, will you please send me the information on the private transfer? Hamburgers and Pancakes will not be hard to find. In place they could arrange boat trips where people might see non-enslaved dolphins in their natural glory. Hey Sarah, thanks for your prompt response. When I got onsite, I didnt trust anything would be done. Hola Victoria, thank you for reaching out to us. Probably not. Hello Shannon! https://www.playadelcarmen.com/blog/1-day-guide-to-tulum/ If you need anything else whatsoever email me personally at sarah@playadelcarmen.com Id be happy to help. Hope this helps to ease your worries. You can get either a king bed or 2double beds and all feature a double Jacuzzi. The negative ones concern meif the complaints were all different, I would chalk it up to it being specific to that persons experience but because the complaints I have read are the same complaint over and over again.thats what concerns me. Moon Palace has everything you need. My son is having a marriage ceremony at either The Sunrise or Nuzac and we will also be there for two weeks. FIND YOUR INNER GLOW AT AWE SPA Hi, I have jst booked 2 weeks at the moon palace and was told tha you can use the resort credit for things like swimming with dolphins etc. I just returned from a 5 day trip to Moon Palace Cancun, Nizuc. I have booked for 14 nights. If we would of upgrade to The Grand can we also use a Moon Palace without an extra costs ? I was a guest at Moon Palace for a convention last week. 7 reviews 5 helpful votes 1. Thanks in advance, Hi David, . how is the food choices for vegetarians? It also has an arcade and an ice cream parlor. Hope this helps. Accessible toilets are spread throughout the resort, which makes things easier and the resort is quite large. The moon palace should have some sort of mobility equipment onsite, but it may not be the best. Is there Uber or Lift or other similar transportation opportunities available in Cancun? your destination wedding in Playa del Carmen, Top 10 All-Inclusive Wedding Packages in The Caribbean, Cabo Wedding Packages | 10 All-Inclusive Options Under 10k, Best All-Inclusive Wedding Packages in Mexico Under 20k, Top 10 Luxury Wedding Venues in Playa del Carmen (2023), Weddings at Riu Palace Costa Mujeres | Our Honest Review (2023), My Honest Review of The 'Secrets Akumal' Resort 2023, https://www.playadelcarmen.com/information/before-you-arrive/airport-transport, https://www.playadelcarmen.com/blog/sandos-caracol-hotel-review/, https://www.playadelcarmen.com/blog/reef-playacar-hotel-review/, https://www.moonpalacecancun.com/en-us/activities/spa, https://www.playadelcarmen.com/blog/1-day-guide-to-tulum/, https://scooter-cancun.com/en/?gclid=Cj0KCQjwuafdBRDmARIsAPpBmVURJB83lRyUFgKzB_oJPZmtcb6Bwc2JueZX_GPd3VmBmTy53UWT16YaAl_NEALw_wcB, https://www.playadelcarmen.com/blog/the-6-best-playa-del-carmen-hotels-for-kids/, list of job opportunities in Playa del Carmen. However, that is what we are here for. . Lets help you find a resort, that is just right for you! Savor gourmet cuisine and sip handcrafted, premium cocktails. Hola Janis, I believe thats per family but its worth checking with the hotel directly. how did you find it? There are plenty of resorts that boast a kids club with tech free entertainment like scavenger hunts, arts and crafts and athletics. What To Do During Your Vacations | Moon Palace Cancun Thanks again! Do we get money exchanged or use a debit or credit card? Thanks for the view, I am booked to go in January! Thank you very much Sarah. As for the 400, I am unsure what you are talking about. The biggest one was that IF there is an issue there doesnt seem to be a recourse in getting it resolvedeither you get the run around or just sorry and no compassion. They can take up to a week to respond and do not care if you are getting a service you are paying for. Day passes are available at a cost of $107 per adult and $51 for children. 1 answer Property representative IMP_Econcierge Cancun, Mexico 0 Votes . In Playa del Carmen, you can visit the Playacar Palace which is located on a fabulous stretch of beach. 2 Guests. . The cost for the Grand passes is $99usd for adults and $50usd for kids. Do you have any advice for our 5 days at the Reef Playacar? The swimming pools at the Moon Palace are enormous and cover most of the property between the ocean and the buildings. . . All-Inclusive Family Holidays | Moon Palace The Grand - Cancun What is a private transfer and how do we arrange for one? - Day Pass - 200 USD Adults (7:00 am to 11 pm) 100 USD Children (7:00 am to 11:00 pm) - Night Pass - 150 USD Adults (3:00 pm to 11:00 pm) 75 USD Children (3:00 pm to 11:00 pm) Cordially, Carlos Caedo The Grand at Moon Palace over a year ago Reviewed this property Charlotte, North Carolina 0 Votes Weve stayed at Gran Caribe Real three times in the past. Is sunrise or the other resort at the palace better for teens and also how much are day passes to go overt the Grand? Just a cute sundress and shoes. Playacar Palace is one of those hotels and has a beautiful beach. Have a wonderful time and if you need any help booking tours or arranging day trips just let me know. The only violence in Cancun is that between drug gangs, its far removed from tourists. Hi I have a very typical faddy 12 year old who likes plain English child meals, before booking moon palace what sort of meals do they do for children, also regarding meal reservations i.e. Hoping for a quick response due to promotions ending Oct 31st. I would like to know the differences between Sunrise and Nizuc. thanks! Finally, do you know if we have acces to restaurants of GRAND, and if not, how many A La Carte do we have acces to, on site of Sunrise/Zuric ? What information would you like? As a guest at Moon Palace The Grand-Cancun you also have access to the entire Moon Palace Cancun complex. We all live here in Playa del Carmen and dont feel in danger, but there have been no reports in Cancun so the news shouldnt put you off having an amazing vacation. Is that the case? We booked a trip in May for the Grand and are bringing 2 guests, however are very concerned about the terrible acts of violence that have been going on since February in the Playa Del Carmen area. Check. . Id also suggest the resort realize that not everyone, even adults, these days is so into boozing it up all day. hello I booked for January 13 to 20Th at the moon palace. You can check with your bank or different exchange places. The all-inclusive indicates that we are entitled to a free airport transfer since we are staying for 5 nights. Check out beach clubs like Lido (super cheap and great food). Hola Brenda, one of our expert Travel Specialists will be with you shortly to discuss booking your private transfer and the different options for outings in the region. I see one of our dynamic Travel Specialists was in touch with you over the weekend. All-Inclusive Family Resort | Moon Palace Jamaica I had . Open daily from 9 am until 6 pm. Therefore, is there a big difference between the Nizuc and Sunrise and would there be a better pick for us between the two? Can you explain resort credit to us. Activities such as water aerobics and volleyball take place at various times throughout the day. Attractions to visit | Moon Palace The Grand - Cancun this is a great site thank you! Also, just FYI they have completed recently scrapped resort credit. Moon Palace Cancun - Passport Travel There are very few resorts in the area that have successfully offered this range of services and maintained excellent quality throughout. https://www.palaceresorts.com/rcbrochure Sunrise and Nizuc all depends on your personal preferences and the type of room or view you want. Open daily from 8 is until 10 pm. 5 years ago Save I would call the reservations line and ask for help: here is the list of numbers: use what applies. Although they are old enough to go around on there own I dont want them to have to travel around too much to access the facilities that they want to use or for me to have travel for ever to get to them. Is there an even better option (without spending a complete fortune)? If you prefer to head into Cancun, the Sun Palace and Beach Palace are also available for use and both have great beaches. In the meantime, please dont hesitate to give us a call. Great review, thanks! Thanks. Do you pay a fee to be in the speciality restaurants? It was very informative! to 75. Hi Jim! Get to use all facilities including restaurants, flowrider, pools, watersports etc. Thoughts? . Hey Lisa, the seaweed in Cancun is minimal right now. There were very few people swimming (I did not go in either). I wouldnt worry about that, it was quite some time ago, and there havent been any issues since as far as I know. This coach will only pick up people and families who are going to the resort of course. I want to make a sound choice on a family vacation but I cant seem to find the best resort for that. Hotel Overview | Family Friendly | Cancun Looking for a lively, kid-friendly resort for your wedding? Also was wondering is it worth Visiting Tulum & Beach? Thanks. , Hey Shagun, reach out to our travel team at customercare@playadelcarmen.com and they will help you find the best deal best on your vision for your vacation. Thank you so much for reaching out and for all of this new information. Can you buy a day pass for the water park at the - Tripadvisor For the shuttle, it could be any stop. Thinking about staying at the Moon Palace hotel, but need an honest review? Does the Moon Palace still offer room credits. is there any part of moon palace cancun which is for adults only? Do you know if the waterpark is open? Hi there, just doing my research on Moon Palace. Wondering if you can give me some more info on moon palace. Just from what I was reading made it a little confusing. If so, can you recommend any companies. If you need any help with other excursions be sure to let us know as we are a local agency and can get you the best deals. ? This dynamic all-inclusive resort features fine gourmet dining and unlimited premium drinks. Hey Julie, thanks for your kind words. Tennis and basketball courts are available at both properties. Can you recommend a different all inclusive resort that has the beautiful white sandy beach I envision PLUS all the great amenities of Moon Palace? also, were renting a vehicle is there a place to park the vehicle at the resort? Plus, well get you all the perks and discounts you are entitled to. Hey Tammy, the rates vary and they are not always available during peak season so please contact your accommodation for more info. Reach out to us, toll-free at888-537-9797 or customercare@playadelcarmen.com. Thinking of booking the Grand section of Moon Palace. For women, its easier. Hey Jason, I am unsure where you are getting these numbers from but I assure you safety in the resort is of the hotels priority. If you would like to book any excursions, let me know. Day Pass - Review of Moon Palace Cancun, Cancun, Mexico - Tripadvisor The Moon Palace is an all-inclusive resort. My decision to go to this resort was enticed by the possibility of using $1500 as resort credit. Moon Palace Cancun Review: What To REALLY Expect If You Stay - Oyster.com The day pass will allow you access to our pools, restaurants and common areas. So Im confused. For example, from the airport to your hotel. We are a local travel agency in the Playa del Carmen area and also have a dedicated wedding team. Is there one considered more quiet than the other one or lets say one with more animation by the pool during the day. Moon Palace The Grand - Cancun. As a company, we dont support capturing these majestic animals for entertainment purposes. sat, 29 jul. . Once you speak to your provider they can tell you how much resort credit you have. It is swimmable but far from the typical Caribbean water you would expect. Have you booked this yet? I hope that helps have a wonderful trip and let me know if youd like to get booked in on any tours. Updating as we speak. This allows you access to all their services with food and drinks from 7:00 am through until 11:00 pm. Hi Debbie, Answer 1 of 8: Does anyone know how much a day pass for the moon palace would cost? Can they get a day pass to these two resorts? The beach at Moon Palace can be rocky in some areas, and water shoes are encouraged. I wouldnt worry too much about thinking you made a mistake. Hey Alan, you have to contact the resort for the day pass rate, also 80% of your sons guests have to stay onsite for the resort to do the wedding. Some packaged holidays, offer the Moon Palace coach service. In the meantime, if you have any questions youd like answering right away call us at our toll-free number 888-537-9797 wed be happy to answer them for you. Hello. She goes every year, I dont know much any info u can offer is appt. You can read our recent review herehttps://www.playadelcarmen.com/blog/sandos-caracol-hotel-review/. The Riviera has an increase of mosquito during the rainy season, June-October. Location and Layout The quick overview is that the resort is fabulous, but not for beach lovers. The reviews make me a little nervous though lol. Its the better option if you enjoy premium amenities. Obviously, thats not the case here. great question, no, the only rare case is when people have mistakingly drunk the tap water. Moon Palace Cancun, Cancun - Vacation Express Or, would you recommend staying closer to the Beach Palace side? Hey Lara, heres a link to their website. . Do not plan your wedding here. If staying at the GRAND Moon Palace, you have access to the entire resort. Considered The Grand at Moon Palace, but concerned about the beach and how busy/large the resort sounds (we have boys who are 8, 12 and 14 who could comfortably take off and do their own thing at the Beaches properties). Moon Palace Cancun, a renowned resort, combines luxury with a family-friendly environment. Any idea if this is possible? We are at the Reef Playacar before Moon Palace. view rates. Thanks and I look forward to your response and I am looking forward to seeing more questions and answers about Moon Palace on this page. Hope that helps, dont forget if you need any advice on tours or want to take advantage of our special discounts so you can make the most of your time here, let us know, we would be happy to help. VIEW RATES. Violence in Cancun is far removed from tourists and involves drug cartel members only. Something which is definitely not recommended in all of Mexico. VIEW RATES. However, it is never guaranteed unless you book the family suite, but we will do our best. thanks! My vacation at the Moon Palace Cancun will be over tomorrow. This is something you will have to confirm with the hotel directly or the travel agents that you booked with. DO ANY OF YOUR RESTAURANTS REQUIRE A RESERVATION? If you plan on getting taxis around bring smaller bills like 20-50 pesos as its just easier to manage, cab drivers dont always have correct change. 3-8 years old). Moon Palace is extremely popular with our existing clients. Your email address will not be published. This place looks amazing! Enjoy! whats the seaweed situation like there right now? Since a dark/murky beach might not appeal to us and we could go to another of their properties, we have this silly question: will we also allowed to enjoy drinks / food In these other facilities as part of the all-inclusive package? Have you stayed at this resort or have questions? Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. I can assure you that staying at any good AAA* resort is extremely safe. Is it for all rooms or just some? , Which affordable resort would you recommend for a family with teens that would have a better beach than the moon palace, Hey Nikki. They didnt meet with me till the day I left and of course they just ignored my emails after when they stated they would let me know what the resolution was. Our Travel Specialists here at PlayaDelCarmen.Com will be happy to help you. Hey Ellen, yes there are a few areas in Nizuc, Grand, and Sunrise that are adults-only. Hola Cynthia, this resort prides itself on boasting the best activities no matter which section you stay, however, many people choose the Grand section because it means they have access to the waterslides without an extra surcharge so it depends on how your children feel about that, whether its something they are interested in or not? Thanks! WHAT PAYMENT METHODS DO YOU OFFER? Any info and advice would be gratefully received. Hi, Clint in terms of wanting to choose a room close to the hotel water park and lobby it is best to contact the hotel directly and confirm this with them ASAP as it is high season right now and they will be allocating rooms quickly.