The problem with Ticketmaster, explained not by Taylor Swift - Vox Theres no competition, and they know they dont have to provide services that keep people happy on the artist side and venue side and customer side. Most news outlets make their money through advertising or subscriptions. The way your company handled the ticket sales with Ms. We couldve filled 900 stadiums, he said. Vertical mergers have always been given a lot of deference because they are alleged to produce lots of efficiencies, Moss said. A breakup wouldnt fix everything. Resale ticket prices may exceed face value. "Using its promotion business as a loss leader in turn helps maintain Ticketmaster's dominance, because venue operators must take into account the very real possibility that Live Nation Entertainment will not route tours through their venues if they do not select Ticketmaster as their primary ticketing service provider," the lawsuit reads.
Ticketmaster knows it has a bot problem, but it wants - Engadget Daily Hive is a Canadian-born online news source, established in 2008, that creates compelling, hyperlocal content. Live Nation Complaints Complaints Live Nation Event Ticket Sales View Business profile Need to file a complaint? When you are a giant corporation with as tight a grip on an industry as Live Nation Entertainment, you can kind of do and not do whatever you want. The only way to restore competition in this industry, he said, is to break up Ticketmaster and Live Nation..
4 concerts tickets for $80: Live Nation's Summer's Live sale is here One of the plaintiffs in that lawsuit, Jenn Landry, said she took at last-minute flight from her home in Houston, Texas, to Washington, D.C., to attend the hearing, and that it had taken her husband eight hours to successfully buy tickets for the Eras tour. Tough scrutiny, including from Washington, is nothing new for Ticketmaster, which in 2010 merged with Live Nation, the worlds largest concert company, to form a colossus with no equal in the multibillion-dollar live music business. complaining of technical difficulties, hourslong wait times. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. 4 Rise Against Rock music Music 10 comments Fans trying to buy tickets faced nightmarishly long waits, and many people werent able to get their hands on them at all. We have a monopoly that covers an entire supply chain.. This is the definition of a monopoly, she says. When the Justice Department gave the go-ahead for the merger, it said it had in place an agreement with the new Live Nation Entertainment that was supposed to stop the company from bullying behavior, such as retaliating against venues that went with other ticketing companies. Nobody I talked to for this story thought Ticketmaster faced meaningful competition in the primary ticketing market, and many expressed concerns about just how much (very lucrative) ground Ticketmaster was gaining in the secondary market, too. Live Nation came under fire in November following issues with its ticket sales for Taylor Swift's upcoming tour, with prospective concert goers faced with high prices and service failures that ultimately led to the cancellation of the public sale. A musician who is testifying has written that Live Nations control of the live music ecosystem is staggering., Live Nation says a bot attack led to a terrible consumer experience, which we deeply regret.. But several senators did not seem to accept that explanation, and suggested that Ticketmaster, the industry leader, should have better protections in place to prevent such bot traffic. Swift later posted a statement on her social media calling the situation excruciating., There are a multitude of reasons why people had such a hard time trying to get tickets and Im trying to figure out how this situation can be improved moving forward, she said in the statement. Ticketmaster controls more than 70 percent of the ticketing and live events market. This is what led to a terrible consumer experience, which we deeply regret, he said. Details of the refund program, now called .
Periphery Tickets Nov 09, 2023 Dallas, TX | Live Nation In prepared testimony for the January Senate hearing, Live Nation Entertainment president and CFO Joe Berchtold said that in most cases venues set service and ticketing fees. Midnights, the album Swift released in October, enjoyed the biggest debut week of any album in seven years. Berchtold opens by arguing that Live Nations system is best in class. But he acknowledges that there are problems in the ticketing industry. Here are four takeaways from the hearing, which was called after Ticketmaster had problems in November selling tickets to Taylor Swifts coming tour, leaving millions of frustrated fans unable to buy tickets. If youre watching the testimony, you may have heard the unfamiliar term vertical merger. That refers to a merger in which one company joins with another in the same supply chain, as in the Live Nation case: A company that ran tours and managed artists merged with a ticketing company. You told me yesterday you have a hard time distinguishing between a bot attack and a consumer, Ms. Blackburn said to Mr. Berchtold. Service Fees, Order Processing Fees, Taxes, and Shipping Charges .
Taylor Swift Concert-Ticket Mess Draws Scrutiny for Live Nation and In the filing, the Justice. Amy Klobuchar and Richard Blumenthal together introduced the "Unlock Ticketing Markets Act," a bill that would instruct the Federal Trade Commission to enforce a 4-year limit on exclusivity contracts within the ticketing industry.
Grammy's Jack Antonoff on Live Nation: 3 Things Wrong With - Insider She added, Why is it that you have not developed an algorithm to sort out what is a bot and what is a consumer?. Insomniac Presents MK. California's Senate Bill 829, which Wilk introduced in February 2023, bans entertainment facilities (like arenas, amphitheaters, and stadiums) from entering into exclusivity contracts with ticketing companies. Ticketmaster also came under scrutiny after Bad Bunnys Mexico City concert. Melinda Nagy/stock.adobe.com. The executives from Live Nation and SeatGeek sparred over what happened behind the scenes at Barclays Center in Brooklyn a major arena where SeatGeek unseated Ticketmaster a little more than a year ago, but which recently switched back to Ticketmaster, barely one year into SeatGeeks seven-year contract. Because people just fall in line.. Senator Richard J. Durbin, Democrat of Illinois, the Judiciary Committee chairman, opens the hearing with a gavel at 10:04 a.m. The company put on more than 40,000 events around the world and sold 485 million tickets in 2019, the last year unaffected by the pandemic for which it has disclosed data. It was actually the ticket-buying experience for a minor-league hockey game that could lead to a large legislative setback for Live Nation Entertainment. Terms & Conditions. Recurrent problems with Ticketmasters sale of Eras tickets doesnt just highlight Swifts wild popularityit reveals flaws in the dominant ticket outlets business. Swift will complete her North America leg of the Eras Tour next month, and then will continue to Latin America, Asia, and Europe, concluding in London in August 2024. This is all the definition of monopoly, Senator Amy Klobuchar (D-Minn.) said at the hearing. pic.twitter.com/VlzBgbq5dc. Democrats and Republicans alike criticized Live Nation and discussed possible remedies including new legislation and even whether Live Nation-Ticketmaster, merged since 2010, should be broken up. Open Menu Livenation logo . While Ticketmaster had an estimated 80 percent of major concert venues at the time of its 2010 merger with Live Nation, the company has lost market share since then, Mr. Berchtold said. The company did not respond to follow-up questions regarding what it means to help set the fees or how fees on secondary ticket sales work. This is all the definition of monopoly, she said early in the hearing, because if Live Nation is so powerful that it doesnt even need to exert pressure. "She was shocked to see that the extra fees tacked on at the end amounted to original price of the tickets in the first place," Wilk told Insider. SafeTix by Ticketmaster is today's most secure mobile ticket technology, featuring an encrypted barcode that refreshes every 15 seconds to protect your tickets from being screenshot or photocopied. What happens if you cant get a babysitter? Swift was a debacle., The collaborative tone was evident from the beginning of the hearing, which was among the first to take place in 2023. Post-merger, concerns have gotten even greater that Live Nation Entertainment cant be kept in check in terms of requiring artists to use its ticketing platform, charging fans high fees, and having an almost inevitable stronghold on the industry. The far rights war on woke has real-world consequences for the military, How to keep your CSA produce from rotting in your refrigerator, Teachers are striking for more than just pay raises, Sudans mass grave is the latest development in a brutal conflict. Blue October Tickets Nov 09, 2023 Anaheim, CA | Live Nation. Also complex: dynamic pricing that ups ticket costs based on demand. I recently went to buy tickets for a monster truck show in New Jersey (dont worry about it) and was surprised to see the price of the two $20 tickets I was looking at had nearly doubled when I got to checkout, due to service fees, facility charges, and order processing fees. The Justice Department allowed the Live Nation-Ticketmaster merger to proceed despite a 2010 court filing in the case that raised objections to the merger. Trying to get a refund from them is impossible.
Live Nation | Complaints | Better Business Bureau Profile Jack Groetzinger, the chief executive of SeatGeek, noted that the number of Live Nation shows going to Barclays decreased after the company took over the ticketing, citing reporting by The New York Times that showed the venue hosted fewer shows from other promoters as well.
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