I'll start by stating - me and a few friends went here for a friends bday wknd getaway. Spend your days swaying in hammocks beneath the palm trees or enjoying an exotic cocktail by the swimming pools. We regret the inconvenience and discomfort you experienced during your stay at our hotel Sandos Playacar. We visited to look for a wedding destination and it was pretty quick that we knew that it would not make the cut. We checked in yesterday and so far have wasted like 4-5 hours of our vacation time looking at other rooms or waiting on technicians to fix the AC. Canada basically enjoyed our stay at the Resort. Sandos Playacar | Playa del Carmen Resorts All Inclusive We are encountering a good number of unfriendly staff members throughout the resort, especially waiting staff at the buffet and bar tenders around the pool areas. Regarding the quality of the food, we understand that tastes and preferences may vary from person to person. The towel service in the Adults only area is not very good; towels are limited, so you must get your towels first thing in the morning or youre out of luck. There's plenty of good resort options in this area, and Mexico is in the top of my list when it comes to quality of service/gastronomy. The beach was very clean with little to no sargassum. We take the occasion to wish you a prosperous and successful new year 2017. We booked a massage and had to cancel because the sunburn was just to severe. Restaurant decor in main buffet very nice and of a very high std but no hood when the food is so poor. Drinks have across the resort watered down bottom shelf alcohol. The room has seen its best times many years ago and everything was outdated, old and rusty. Everything is pay by card except the Dr. No cash no service. A sports bar shows soccer and NFL games. Our 33 Zumba Enthusiasts from Vancouver Island, B.C. SANDOS PLAYACAR - 607 Photos & 119 Reviews - Yelp This included one of us being locked out of the room or safe almost every day we were there and it was a huge deal for them to fix either issue. Elegant, welcoming, comfortable, and priced just right! Step into luxury at Spa Sandos. Regarding the issue of the glasses and streetcar frequency, we will take note of your comments and forward them to the appropriate departments for review and improvement. As a family we eat practically anything and would be adventurous so we are not picky. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property. Because of its large size and four-resorts-in-one set-up, Sandos offers more activity and dining options than most other properties in the area. The area is mostly empty space, but there is a lobby bar off to one side that's decorated in a bright, nearly neon, shade of green that makes the space feel more like a generic hotel bar than something specific to the Mayan Riviera. Go elsewhere and do your research before spending your hard-earned money! From there, guests can catch a ferry to the island of Cozumel, known for its spectacular scuba diving. The Sandos is the last hotel on Playacars southern edge, with nearly three miles of unspoiled white-sand beach available to guests. SANDOS PLAYACAR - Prices & Resort (All-Inclusive) Reviews (Riviera Maya Someone else, not related to Sandos, not part of Sandos, did confirm what you mention. Spa Sandos: Take a vacation from your vacation with a visit to Spa Sandos. They are only available to the Royal VIP Members that have a time share agreement with the resort . Just off the beach, guests can swim, canoe, sail, windsurf, kite-surf, waterski, or practice their standup paddle-boarding skills, and lessons are available for a fee. Please contact us whenever you would like to come back, we would be honored to have you with us once again. uhuh1952 wrote a review Nov. 2019. Kindest Wishes, Ilse Jordan, Web Relations. We look forward to resolving any issues and providing you with the necessary support during this difficult time for your daughter. Overall we had a good time. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. These lie for nearly a full day. Room service is available 24-hours. Ty. Yes, Sandos Playacar offers an airport shuttle for guests. Tui sold us the dream after highly recommending this hotel in store and what a load of lies we were told. This isnt even a 2 star. We dont expect gourmet food going to an all inclusive resort, but not like that. His yoga sessions have always been a joy to all of our guests and that makes us all very happy. Beds have pillow-top mattresses. The rooms are all bright and clean, with basic decor that's livened up a bit with tropical print curtains and photographs of Mayan ruins. 18+. Sandos Playacar - Playa del Carmen - Hotel Sandos Playacar Specials Overall a really excellent trip and we plan to visit again. We recommend calling ahead to confirm details. Vomiting every hour and now hasnt ate in 5 days. Forget the restaurants, we are here for 4 nights and theres no availability. This says it all. The Royal Elite Haciendas are suite villas, each with a small private pool, a solarium, and an outdoor hot tub. The gym has plenty of cardio and weight machines as well as free weights. Weve been to doctors, shes on 4 different medications, has had injections and still no improvement. However, we understand that on some occasions there may be situations that exceed their capacity, and we apologize if this occurred during your stay. Rooms Rooms at the Sandos Playacar Beach Resort all feature an en-suite bathroom, air conditioning, TV, Wi-Fi, hairdryer, minibar, in-room safe, tea and coffee making facilities, and a balcony or terrace. Own or manage this property? Playacar, Playa del Carmen, QROO, 77710 View in a map Explore the area Piste Cyclable sur Paseo Xaman-Ha 10 min walk Playacar Golf Club 5 min drive Playa Del Carmen, Quintana Roo (PCM) 8 min drive Quinta Avenida 10 min drive VIP Access However, we would like to clarify a few points regarding your concerns. Enjoy the endless activites and entertainment during the day and night. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By proceeding, you agree to our Privacy Policy and Terms of Use. This is a common practice in many resorts. We never once expected it to be a bar/club scene like some resorts but have the option of enjoying some drinks at the bars. The Riviera Family Section at Sandos Playacar Beach Resort in Playa del Carmen is located in the heart of the resort and puts you and your family literally just a few steps from the main pool and white sand beach. Our managers will contact you and your agency to address your concerns and verify the remainder of your stay. even attempt to make the guests feel welcome! Should you decide to return with a different attitude, we would be happy to welcome you back and provide you with better service. We appreciate your patience and assure you that we will do our best to rectify this situation and provide you with a more positive experience. Read our, Dear guest, Thank you very much for sharing your opinion about your vacations at our hotel. You can rest assured that we take your observations and constructive criticism with the firm desire and commitment to correct them so that no other customer will ever leave our hotel with a similar impression to the one you express in your review. The sand was white and the sea clear (although a bit sea-weedy some days). Trust me its sugar coated and the video makes this place look amazing! We will take your comments into consideration to improve our areas of opportunity and provide high quality service in the future. Sandos Playacar Beach Resort - Oyster.com Rooms in the Riviera Family section have garden or pool views, but unlike rooms in other sections of the resort, don't have ocean view options available. Regarding the doctors, they are a company outside of the hotel and have their own rules and policies. These exposures can have effects on a person's health, and it is important to consider all possible sources of illness. Sentimos mucho los problemas que haya podido encontrar y no haber logrado alcanzar sus expectativas. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. I actually feel sorry for the staff and entertainment team as cant fault them but they are up against it in these facilities. I will update this review later but in the interim avoid this hotel at all costs and spend your money elsewhere. Claim your listing for free to respond to reviews, update your profile and much more. Coati, lizards, etc. However, this measure is implemented for safety reasons, as when the lifeguards leave, we feel it is best to close the pool to ensure the safety of our guests. Warmest regards, Luis Ramirez Hotel Director, We travelled for christmas 2016 as a family of all adults (50s & 20s) to this resort. And the food is cold or warm. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Contact us today! Haciendas have small semi-private pools andwhirlpoolhottubs, while most other rooms have jetted bathtubs. Thank you for mentioning Jose and Miriam, you can be certain that we will let them know that you really appreciate their work. We recommend calling ahead to confirm details. This Mayan city thrived from 600 AD to the 1200s. 5th Avenue offers great shopping, dining, coffee shops, and people watching. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sandos Caracol Eco Resort, Playa del Carmen - Vacation Express Dear Mauricio, First of all we would like to take this opportunity to thank you for sharing your comments with us. We appreciate your comments and will take this information into account to improve in this aspect. Maintenance came by to look at it today but I'm, leaving tomorrow and it only leaks when it rains. Sandos Playacar Beach Resort is an exceptional all inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. The walk to downtown is about a 35-40 min walk We usually cabbed it back for 90 pesos (under $5). I was commenting on how the trolley only comes every fifteen minutes and another hotel guest stated about five years ago it used to run much more often. Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Rest assured that we will keep up the good work. Sandos playacar was amazing! We recognize that tastes may vary from guest to guest, and we strive to offer a variety of dining options to suit different preferences. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The Sandos Playacar Beach Resort & Spa is really four distinct properties, which together make it a massive resort. For travelers looking to get in some good workouts while away, this is the place.