Manage Settings SEATGEEK PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) SEATGEEK PROPERTIES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF SEATGEEK PROPERTIES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF SEATGEEK PROPERTIES WILL BE ACCURATE OR RELIABLE. PLEASE REGULARLY CHECK THE WEBSITE TO VIEW THE THEN-CURRENT TERMS. The parties agree and acknowledge that they are waiving their right to challenge the proprietary of injunctive relief issued by New Era ADR, Inc. and its associated neutrals in a court of law or other judicial forum. I received an email the next day stating the seller confirmed the tickets were transferred, yet I did not receive the tickets. I dont understand why they would not replace the tickets they sold that were frudelent or let me know earlier when the tickets had been canled by the venue. Communicate with it through email or the websites chat feature. Those who access or use SeatGeek Properties from other countries do so at their own volition and are responsible for compliance with local law. Ordered 2 tickets for 2023 Montreal Grand Prix from Seat Geek on 6/1/23 for $988.35. 1 et seq.) SeatGeek may cancel the sale and refund the Buyer all amounts paid to the Seller. A day or 2 after the game would have been played I got an email from TicketMaster that my payment was refunded to SeatGeek and they would handle the refund to me. Waiver of Class or Other Non-Individualized Relief. I received confirmation with ticketmaster. I am about to dispute the charge with my CC but happened to come across this in the SeatGeek TOC: "Disputes. The term you refers to the individual or company, as applicable, identified as the user when you registered with a Digital Property. Listed below are the measures one must take to request a Seatgeek Returnable Tickets using Live Chat on SeatGeek. How To Access The Seatgeek Refund Procedure - Aupedia My order number is ***********. 1:20-cv-3248-JPC (the Action). Order Details Order number *********** Sale date March 28, 2023 01:39 PM Event Sonic Temple Festival (Sunday Pass) with Foo Fighters, Deftones, Sublime With Rome and more *********************,. I was told the refund was never able to be processed because of the dispute with my bank, even though the bank dispute had been closed by 6/5/23. THE PROVISIONS OF THIS SECTION APPLY WITH FULL FORCE TO SUCH FEATURES OR TOOLS. The credit you received was in excess of the purchase price you paid. To begin an arbitration proceeding after complying with the informal dispute resolution provisions described above, you must submit a Demand for Arbitration and a copy of these Terms and Conditions to New Era ADR at app.neweraadr.com, and must also give notice to SeatGeek via email at legal@seatgeekcom. If the expiration date is not listed, the credits will expire one year from the time they were available for use. The buyer will be notified of the cancellation and will receive further instructions from SeatGeek. Can I trust the tickets sold on SeatGeek? No Liability for Conduct of Third Parties. App Stores. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I was supposed to be contacted back and never heard from a Seat Geek representative. If you received an email or postcard Notice, SeatGeek's records indicate that you received a credit from SeatGeek in lieu of a cash refund in connection with a Covered Transaction. The parties agree that New Era ADR, Inc. and its associated neutral(s) have the power and authority to issue injunctive relief including, but not limited to, temporary restraining orders, preliminary injunctions and permanent injunctions depending on the facts and the circumstances of the case. 6 things you can do to get a refund for canceled, postponed or Connect With SeatGeek Customer Service in a Flash [Top Hack] - DoNotPay The Buyer Guarantee is intended for buyers to feel safe and be at ease when buying tickets. Tonight, I finally chatted with their online help, and after 2 hours+, she realized that the reason I couldn't sell is that the seller didn't yet send me the tickets, and the estimated delivery date was 8/19/2023 - the day before the game. The procedures for requesting a refund through mail from SeatGeek are as follows: The next step is to request a refund from SeatGeek for the round-trip tickets by mail. You have to make an account through Digital Properties and provide them with your information. New Era ADRs Virtual Expedited Arbitration Rules and Procedures and General Rules and Procedures are both available at. Send a download link to your phone. You must notify us in writing within seven (7) days after receiving your credit card statement, if you dispute any of our charges on that statement or such dispute will be deemed waived.". They would probably tell me to trust that I would get my tickets and to wait it out. Please be aware that Section 14 of these Terms of Use, below, contains provisions governing how claims are resolved that you and we have against each other, including, without limitation, any claims that arose or were asserted prior to the effective date of these Terms of Use. Due to the outbreak of COVID-19, some venues may have additional restrictions on entry, which includes screening for symptoms of the virus. Required fields are marked *. Ravens Tickets | Baltimore Ravens - baltimoreravens.com These Terms of Use govern the use of seatgeek.com, or the mobile applications SeatGeek (the Digital Properties) of SeatGeek, Inc. (SeatGeek), and apply to all users visiting the Digital Properties, including using the services and resources available or enabled via the Digital Properties (each a Service and collectively, the Services). If you want to receive a Refund Payment, you should not use any existing Credit. The problems are: 1- I don't want their credit, I want my money back. Only scanning the barcode at the event entry can distinguish genuine tickets from invalid ones. The game was not played because the series ended in 6 games. SeatGeek does not do refunds unless the event was cancelled or rescheduled, so I don't think they would give me a refund if I just told them I'm paranoid I won't get my tickets or they'll be invalid. SeatGeek does not list a phone number on their website or app, but they may offer a callback option through their Contact Support feature. SeatGeek may give you promo codes, discounts, or other types of credits. How Can I Ask Seatgeek Returnable Tickets a Charge? You have to make an account through. If you have closed your account in the meantime, notify SeatGeek of the issue, and they will try to find an alternative method to process your payment. This business either knowingly sold the tickets anyway or did not do check with the venue prior to selling the tickets. SeatGeek is a mobile-focused ticket platform where people can buy and sell tickets for concerts, theater, and sports events. 2023, to consider the Settlement and the request for attorneys' fees and costs of the lawyers who brought the Action. Little-Known Statute Could be Key To Getting A Refund For Cancelled Sometimes that gets their attention - at least another department might see it and get it fixed. Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable. if we or our client believes, in our sole discretion, that a buyer, seller, and/or transferee has otherwise engaged in inappropriate conduct in connection with a Ticket transaction. *This company may be headquartered in or have additional locations in another country. With Each Transaction 100% Verified And The Largest Inventory Of Tickets On The Web, SeatGeek Is The Safe Choice For Tickets On The Web. Let's Go! No refunds are given for amended or cancelled orders once the transaction has been finalized. Hi there, Thank you for reaching out regarding your Swaps return. Note that complaint text that is displayed might not represent all complaints filed with BBB. Considering the size of SeatGeek and its cash flow, you can expect that the company is very capable of refunding an individual purchase if they can't resolve a seating conflict. On 6/19/23 I attempted to return the tickets for the original payment. My SeatGeek account still shows that they've provided the 110% credit towards a future purchase. SeatGeek searches the biggest ticket sites and presents the results in one place. (FAA), including its procedural provisions, in all respects. You can absolutely trust the tickets on SeatGeek! How To Get a SeatGeek Refund by Using DoNotPay. By virtue of this Dispute Agreement (as defined below), you and SeatGeek are each giving up the right to go to court and have a Dispute heard by a judge or jury (except as otherwise set forth in this Section). I've emailed numerous times with no reply. How do I get a copy of my receipt? Your email address will not be published. So, we've listed resale tickets by trusted sellers within the safety of our platform. The Buyer Guarantee will apply if the tickets are not delivered well in advance of the scheduled event. If you intend to speak at the Fairness Hearing, you must also include as part of your objection a Notice of Intention to Appear to the Court and the Parties attorneys indicating your intent to do so. Can I change, cancel, or get a refund for my tickets after an order is placed? We consider this matter resolved. SeatGeek is a ticket search engine that helps customers find and purchase affordable tickets to events all across the nation. Thanks for your reply. Be sure to let Seatgeek Returnable Tickets know if the account has been closed so that they may try to find another way to complete the payment. Credits and refunds will not be sent under those circumstances. A few weeks ago, I bought 2 tickets ($378 total) to see Kid Cudi in Atlanta this past Tuesday. Buyer Guarantee | SeatGeek You are also harming other eligible Class Members by submitting a fraudulent claim. Check out our app in any, Jumping the phone queue when getting in touch with customer service reps, Protecting your work against copyright infringement, Suing people and companies in small claims court, Scheduling a DMV appointment fast and easy, Getting refunds and compensation for delayed or canceled flights, Protecting yourself from stalking and harassment, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? After speaking with them multiple times and multiple assurances that they had spoken to the seller who was going to transfer the tickets to us, I was stuck outside the venue with 30 mins before the concert was about to start (after being on the phone with SeatGeek for 90 mins, with more reassurances that I would get my tickets). If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. After 11 business days, I reached out again. Seatgeek Returnable Tickets wants to bring you to the event you paid for. If the CC company terms allow me to dispute beyond that date, does it supersede what SeatGeek says? Toyotetsu Data Breach 2023 class action settlement: Scam or Legit? The total, including fees, was $4,304. Privacy Policy. SeatGeek: Legit, Safe, and Reliable? - Tech With Tech Should I dispute the transaction with my bank? The concert's in March and I don't wanna live with this anxiety until then. There were numerous others who also were denied entry for the same reason and who also purchased their tickets through SeatGeek. Did you receive a mail about a class action settlement to resolve SeatGeek COVID-19 Refunds lawsuit? If you are not available to receive the tickets when they are sent, you will lose your right to the Buyer Guarantee or a refund. Have fun, and please report back on how successful you were in using this knowledge. After 5 business days, I reached out and was told it could take up to 10 business days. BBB Business Profiles may not be reproduced for sales or promotional purposes. SeatGeeks payment processing is handled by either Braintree or Adyen. Please click on the country abbreviation in the search box below to change to a different country location. TLDR: bought from SeatGeek but heard too many bad experiences, should I dispute the transaction with my bank? You and SeatGeek acknowledge and agree that Apple, and Apples subsidiaries, are third-party beneficiaries of the Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof. All tickets sold by marketplace vendors offer a. Best Wishes,CX at SeatGeek. How to Get a Refund for All Your Tickets - Vulture Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, but not limited to, clear GIFs, 1x1 pixels, web bugs, cookies or other similar devices (sometimes referred to as spyware, passive collection mechanisms or pcms). They were sold on May 20, 2023 for $**00 each #******. If you object to the settlement, you may write to the Court about why you object to (i.e., dont like) the Settlement and think it should not be approved. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . On top of that . 2 months after they took my money and they confirmed the sale (so I can't cancel and the seller got my money), they didn't allow me to have the tickets to resell. You return your Ticket(s) by the SeatGeek Swaps Deadline in accordance with the instructions provided to you by SeatGeek; For packages or bundles of Tickets, no partial return of the package or bundle is allowed, meaning that (1) only the entire package or bundle can be exchanged prior to the SeatGeek Swaps Deadline and (2) after the SeatGeek Swaps Deadline, none of the Tickets in the package or bundle may be returned pursuant to the SeatGeek Swaps policy; You will not sell or resell the Ticket(s) and doing so will forfeit your eligibility to return your Ticket(s) pursuant to this Section 1.8; The promotional code (1) shall be issued to you only after your Ticket(s) have been received by SeatGeek by the SeatGeek Swaps Deadline; (2) shall expire twelve (12) months from the date of issue; and (3) is only eligible for one-time use, meaning that if you use the promotional code on a purchase that is less than the value of the promotional code, you forfeit the remaining balance and may not use the promotional code again; No more than one return pursuant to this SeatGeek Swaps policy is permitted within 30 calendar days; and. Please confirm once this is fully complete and we'll look into this further for the customer. That being said, from now on, you should not be concerned about such events.